Our products are of the highest quality and offer the highest yield of any frozen drink concentrate available. Additionally, we pride ourselves in providing prompt shipments and great customer service. While extremely rare, we recognize that there may occasionally be a need to return our products. Therefore, we have implemented the following return policy for our products:
At the discretion of Merrill Beverage/Slushee-USA, returns are accepted on unopened product within 14 days. Customers must pay return shipping. Due to FDA guidelines, OPENED PRODUCT IS NOT ACCEPTED.
To return items please call us at 951-600-7222 and ask for a Return Authorization number and the ship-to address.
On the outside of the return package or box, please write the return authorization number. Shipments without a return authorization number on the outside of the package will be refused. Be sure to enclose a copy of your receipt so that we can issue a credit.
Shipment tracking and insurance on your return is highly recommended. We are not liable for a lost or damaged return shipment. Damaged returns will be refused and shipped back at the customers’ expense. Customers must pay for all return shipping.